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Customer Success Manager, Contract Automation

Posted 7 days agoViewed

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💎 Seniority level: Manager, 2+ years

📍 Location: United States, APAC, EMEA

🔍 Industry: AI legal tech

🏢 Company: Ontra👥 101-250💰 $200,000,000 Series B over 3 years agoLegal TechDocument ManagementInformation TechnologyLegalSoftware

🗣️ Languages: English

⏳ Experience: 2+ years

🪄 Skills: Account ManagementClient relationship managementCustomer Success

Requirements:
  • 2+ years working in a law firm or corporate legal department as a lawyer or paralegal, or 2+ years in customer success, preferably with legal tech or B2B SaaS experience.
  • Excellent written and verbal communication abilities.
  • Highly organized and detail-oriented with time management skills.
  • Strong relationship-building capabilities.
  • Self-starter with a growth mindset, able to adapt in a dynamic environment.
Responsibilities:
  • Meet with customers regularly to build and maintain relationships.
  • Proactively manage tasks throughout the customer journey to enhance satisfaction.
  • Handle account-specific issues and prepare materials for customer interactions.
  • Collaborate with Sales, lawyer network, and Product teams for a cohesive experience.
  • Monitor and oversee account configurations like auto-emails and invoice groups.
  • Update customer success management tools and conduct call reviews.
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