Principal Customer Success Manager, Strategic Accounts

Posted about 4 hours agoViewed

💎 Seniority level: Principal

📍 Location: USA

💸 Salary: 122000.0 - 195000.0 USD per year

🔍 Industry: Customer Relationship Management (CRM)

🏢 Company: HubSpot👥 1001-5000💰 $35,000,000 Series E about 12 years ago🫂 Last layoff about 1 year agoSaaS Analytics Marketing Copywriting Social Media

🪄 Skills: Project ManagementCross-functional Team LeadershipStrategic ManagementAccount ManagementChange ManagementCustomer SuccessSaaS

A personal investment in helping customers succeed.
Experience working with large organizations (200+ employees).
Experience managing a minimum of $4,500,000 - $5,000,000 ARR.
A proven track record of measurably impacting customers’ results with a SaaS platform.
Experience with creative problem solving and change management.
Experience with cross-team customer advocacy.
Ability to autonomously detect and remediate risk.
Experience as a Senior CSM or with strategic partnerships.

Oversee the customer experience for roughly 35 of HubSpot’s highest-spend and Lighthouse customers with the goals of retention and growth.
Build deep relationships at all levels of the customer organization.
Use strategic thinking and creative problem solving to help customers reach their business goals.
Partner with teams on success planning for growth and risk mitigation.
Deliver Executive Business Review presentations for aligning on goals and opportunities.
Manage cross-functional resources to reduce friction for customer growth.
Identify and nurture opportunities for investment expansion.