Customer Success Manager

Posted 7 days agoViewed

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💎 Seniority level: Manager, 2+ years

📍 Location: United States

🔍 Industry: Technology sector, specifically video surveillance or security solutions

🏢 Company: IPConfigure👥 11-50 Security Software

🗣️ Languages: English

⏳ Experience: 2+ years

🪄 Skills: Data AnalysisCRMCustomer Success

Requirements:

Excellent communication and interpersonal skills, with the ability to foster relationships with customers.
Strong analytical skills with experience in using data to drive decisions.
Ability to understand customer needs and translate them into actionable plans.
Proficient in customer relationship management (CRM) software.
Project management skills are a plus.
Ability to work independently and collaboratively in a fast-paced environment.
A passion for customer success and improving user experiences.
Bachelor's degree in Business Administration, Marketing, or a related field.
2+ years of experience in a customer success, account management, or a related role.
Experience in the technology sector, particularly in video surveillance or security solutions, is a plus.

Responsibilities:

Serve as the primary point of contact for customers throughout their post-sales lifecycle; ensuring they receive the value expected from IPConfigure's products.
Conduct regular check-ins and strategy sessions to optimize usage and address potential issues.
Gather customer feedback and share insights with the product team for product improvement.
Monitor and report on customer health metrics and renewal forecasts.
Analyze customer data and usage patterns to identify opportunities for adoption and expansion of IPConfigure solutions.
Collaborate with sales, support, and engineering teams to ensure customer needs are being met.
Develop tailored customer success plans to promote product adoption and satisfaction.
Assist in the creation of training materials and documentation for customers.

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