Manager, Technical Training
New
B
BeyondTrustCybersecurity SaaS
Remote United KingdomFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 10+ years software industry technical experience; 3+ years leading technical teams; 10+ years delivering technical training
- Required Skills
- Project ManagementCybersecurityJira
Requirements
- Bachelor’s degree in computer science/information systems or equivalent experience
- 10+ years software industry technical experience
- 3+ years leading technical teams
- 10+ years delivering technical training
- Excellent interpersonal and presentation skills
- Excellent time management skills
- Excellent written and verbal communication
- Personable, yet knowledgeable training demeanor
- Ability to create and keep strong relationships with key product and process stakeholders
Responsibilities
- Manage members of the BeyondTrust University staff
- Audit active public and private courses for technical accuracy and delivery standards
- Handle any customer escalations with scheduling or delivery of training
- Help resolve any technical issues impacting the delivery of training courses
- Collaborate with other training leadership to help improve existing processes
- Foster relationships between instructors and other members of the training team
- Help keep instructors up to date on upcoming process and product changes
- Manage new and ongoing projects and programs
- Mentor new and existing instructors
- Actively provide feedback to instructors on their training and delivery
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