Global Service Manager - HR Administration
New
H
HSP GroupGlobal Expansion Services
Location: Spain - RemoteFull-TimeManager
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 4-6 years
- Required Skills
- Project ManagementSalesforceMicrosoft OfficeAccount ManagementStakeholder management
Requirements
- 4-6 years minimum experience HR Administration, HR Operations, People Operations, EOR, or related operational service delivery environments.
- Experience managing onboarding and employee lifecycle administration activities across multiple countries or regions.
- Strong project coordination and stakeholder management experience.
- Experience working directly with customers and external partners in a service delivery environment.
- Very strong English communication skills, both written and verbal.
- Project management experience, mainly with Payroll implementations.
- Account Management experience.
- Proficiency in Microsoft suite – Word, Excel, PowerPoint, Visio, etc.
- Ability to communicate effectively with senior personnel.
- Strong ownership mentality with the ability to drive tasks through to completion.
Responsibilities
- Create Project Plans, onboarding/transition plans, RAIDS logs, and SteerCo reports.
- Forecast onboarding and Go Live dates to ensure services are launched on time and within budget.
- Serve as a Single Point Of Contact (SPOC) for customers and an escalation point of contact for GSAs.
- Act as an Account Manager to coordinate satisfactory resolution to critical issues associated with service delivery.
- Proactively monitor the overall status of service delivery.
- Update and maintain BAU related systems ensuring data accuracy and timeliness.
- Create Service tickets and verify data provided by Customers and Local Service Partners.
- Monitor Calendars to ensure Customers and LSPs meet all deadlines.
- Update a regional and/or service line-specific knowledge base.
- Actively train and onboard team members on Implementation or BAU related activities.
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