- Create Project Plans, onboarding/transition plans, RAIDS logs, and SteerCo reports.
- Forecast onboarding and Go Live dates to ensure services are launched on time and within budget.
- Serve as a Single Point Of Contact (SPOC) for customers and an escalation point of contact for GSAs.
- Act as an Account Manager to coordinate satisfactory resolution to critical issues associated with service delivery.
- Proactively monitor the overall status of service delivery.
- Update and maintain BAU related systems ensuring data accuracy and timeliness.
- Create Service tickets and verify data provided by Customers and Local Service Partners.
- Monitor Calendars to ensure Customers and LSPs meet all deadlines.
- Update a regional and/or service line-specific knowledge base.
- Actively train and onboard team members on Implementation or BAU related activities.
Project ManagementSalesforceMicrosoft Office+2 more