Director of Operations
New
T
TriviumBusiness Coaching Consulting
United States or Canada, Eastern Time core hours, Mon-FriFull-TimeManager
Salary100,000 - 160,000 USD per year
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Job Details
- Experience
- 5+ years
- Required Skills
- Project ManagementOperations ManagementHubSpotSlack
Requirements
- 5+ years in a senior operations role (COO, Director of Ops, or GM).
- Experience within a professional services, coaching, or high-growth agency environment.
- Proven track record of personally building and scaling operational systems.
- Demonstrated ability to lead a distributed team.
- Expert proficiency in ClickUp or similar project management software.
- Expert proficiency in GoHighLevel or HubSpot CRM systems.
- Expert proficiency in Slack.
- Availability during Eastern Time core business hours.
- High-velocity mindset with a focus on commercial outcomes and scalability.
- Strong attention to detail in SOPs and automation workflows.
Responsibilities
- Own the tech stack and ensure proper integration of PM, CRM, and communication tools.
- Oversee the creation and maintenance of the company knowledge base, SOPs, and workflows.
- Conduct weekly 1:1s with department heads to track progress against quarterly rocks.
- Hold the team accountable to established performance standards.
- Act as the central hub for major company initiatives such as event launches and geographic expansion.
- Ensure projects stay on budget and on schedule.
- Review departmental spending and budgets with the CEO.
- Analyze operational data to identify trends in client churn, sales efficiency, and delivery capacity.
- Own the operational cadence including daily huddles, lead-team meetings, and quarterly offsites.
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