Director, Workplace & Operations
New
United States, This role can be remote or based in-person several days per week in our NYC officeFull-TimeDirector
Salary$110k - $120k / year
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Job Details
- Experience
- 8+ years of progressive experience in operations, technology, workplace systems, or related roles
- Required Skills
- Project ManagementCybersecuritySalesforceSharePointRisk ManagementSlackAsana
Requirements
- Excellent written and verbal communication skills, with the ability to translate complex operational and technical concepts for diverse audiences
- Strong organizational and prioritization skills, with the ability to manage multiple workstreams, assess tradeoffs, and maintain clarity in a fast-paced, distributed environment
- A high level of internal customer service orientation, grounded in responsiveness, follow-through, and a collaborative approach to problem-solving
- Demonstrated leadership skills, including the ability to guide teams, influence without authority, and support staff with varied skill sets and working styles
- Sound judgment, discretion, and adaptability when navigating ambiguity, change, and competing priorities
- 8+ years of progressive experience in operations, technology, workplace systems, or related roles, with increasing scope and responsibility
- Demonstrated experience of supervising and leading teams, while managing complex systems in a distributed or hybrid organization
- Strong technical fluency across SaaS platforms, collaboration tools, and device management, with the ability to oversee systems without serving as a hands-on IT specialist
- Proven project management experience delivering cross-functional initiatives from planning through execution
Responsibilities
- Lead day-to-day workplace and operations functions, providing high-level internal customer service that is proactive, responsive, and grounded in an understanding of how staff and programs operate
- Oversee FJC’s full technology ecosystem, including collaboration tools, core business systems, and data platforms (Microsoft 365 including SharePoint, Salesforce, Asana, Slack, Zoom, and related systems)
- Provide strategic oversight of Salesforce and related data systems in partnership with the Senior Manager, Data & Operations
- Lead a culture of continuous improvement by regularly evaluating systems, workflows, and tools to ensure they remain effective, relevant, and aligned with how the organization works
- Oversee office operations and facilities through the Manager, Operations & Technology, including physical space, security, access, vendors, and onsite support needs
- Provide leadership for enterprise risk management (ERM) related to workplace operations, technology, vendors, and systems
- Manage and support the Manager, Operations & Technology and the Senior Manager, Data & Operations, providing clarity, coaching, and accountability
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