AI Optimization Specialist
New
E
Eltropy Inc.Fintech SaaS
Remote (India)Full-TimeJunior
Salary not disclosed
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Job Details
- Experience
- 1-2 years of experience working with conversational AI platforms (voice/chat)
- Required Skills
- PythonSQLA/B testingPrompt Engineering
Requirements
- 1-2 years of experience working with conversational AI platforms (voice/chat)
- Exceptional communication skills - written and customer facing
- Strong analytical skills and experience interpreting conversational data
- Familiarity with conversational design principles and LLM Prompt Engineering, Automation
- Experience in coding(python) and Prompt engineering
- Ability to translate technical findings into clear, actionable recommendations
- A relevant degree from a reputable University
Responsibilities
- Analyze post-launch conversation data to identify trends, drop-off points, and improvement opportunities
- Recommend and implement optimizations to increase intent recognition, improve containment, and enhance user experience
- Collaborate with AI SMEs, Implementation Managers, and Product teams to deploy conversational updates
- Conduct A/B testing and performance experiments on bot flows, prompts, and fallback handling
- Monitor key performance metrics (e.g., containment, escalation rates, satisfaction scores) and report on AI bot health
- Contribute to internal best practice libraries, tuning guides, and optimization playbooks
- Support ongoing customer education by sharing insights and usage trends
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