Customer Support - Phone Specialist
New
Workable locations: India, India Night shifts, US shift hoursFull-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 3+ years of experience
- Required Skills
- Problem SolvingTime ManagementMultitaskingActive listeningStrong communication skills
Requirements
- 3+ years of experience
- Strong phone and verbal communication skills, along with active listening
- Ready to work on India Night shifts
- International calling experience (Preferably US)
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- Graduate, in any stream
- Excellent communication skills – both verbal and written
- Business acumen with a problem-solving attitude
- Comfortable to working in the US shift hours
Responsibilities
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication ‘scripts’ when handling different topics
- Greet customers warmly and ascertain problem or reason for calling
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Build sustainable relationships and engage customers by taking the extra mile
- Provide accurate, valid and complete information by using the right methods/tools
- Frequently attend educational seminars to improve knowledge and performance level
- Suggest solutions when a product malfunctions
- Attempt to persuade customer to reconsider cancellation
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution
- Meet personal/team qualitative and quantitative targets
View Full Description & ApplyYou'll be redirected to the employer's site
