Benefits Operations Specialist - APAC
New
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RemoteHR Platform
Location: APACFull-Time
Salary35,250 - 89,250 USD per year
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Job Details
- Languages
- Writes and speaks fluent English
- Required Skills
- Customer serviceOrganizational skillsTime ManagementData entryZendeskNotion
Requirements
- Experience in HR Operations Employee Benefits ideally in the context of delivering US PEO services
- Obsessed to provide an excellent customer service experience
- Strong organizational and time management skills
- Strong verbal, written, and interpersonal skills to interact internally and externally at all levels
- Ability to work in a fast-paced environment and multi-task effectively across various tech tools
- You are a manager of one
- Writes and speaks fluent English
Responsibilities
- Provide delightful support to Employees and Clients re: Benefits in multiple areas
- Process and solve tickets and escalations in Zendesk/e-mail
- Execute with care and precision data related tasks (preparation, entry, download etc.)
- Help define/detail and execute on Standard Operating Procedures
- Work closely and effectively within the Benefits team and with other Remote departments to analyse customers’ needs and deliver delightful solutions and experiences
- Be able to provide analytical, administrative and technical support in maintaining the benefits programs to ensure smooth administration of plans and policies
- Maintain the operations process documents and be able to find automation possibilities to streamline process
- Constantly research and systematically distill written knowledge in Notion
- Be able to go from ‘scout to scale’ and actually start things up and get things done
- Be an internal and external champion of Remote's values and Benefits team's goals
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