Customer Experience Associate - Contract
UK LondonContract
SalaryAt least 33,000 GBP per year
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Job Details
- Required Skills
- SalesforceProblem SolvingCustomer serviceTeamworkVerbal communicationCRMZendesk
Requirements
- Experience in customer service, preferably in a phone-based support role.
- Excellent verbal communication skills, with the ability to handle complex interactions professionally and empathetically.
- Proficiency in using CRM and other customer support tools.
- Strong problem-solving skills, with the ability to think quickly and provide effective solutions to customer issues.
- A team player who is adaptable and agile, capable of working in a dynamic, remote environment.
- Alignment with Faire's core values and a genuine passion for supporting and serving our community.
Responsibilities
- Provide high-quality, real-time support to customers via phone/email/chat, addressing their questions and concerns promptly and effectively.
- Use CRM tools (e.g., Zendesk, Kustomer, Salesforce) to manage customer interactions, ensuring all communications are logged and tracked accurately.
- Work collaboratively with the team to meet and exceed key performance metrics such as response times, customer satisfaction, and issue resolution.
- Participate in regular training and development sessions to continuously improve your skills and stay updated on Faire's products and policies.
- Contribute to a team environment that encourages continuous learning, knowledge sharing, and peer support.
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