Senior Product Solutions Engineer
New
S
SpyCloudCybersecurity
Location: Austin, Texas | RemoteFull-TimeSenior
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 3+ years
- Required Skills
- PythonBashRESTful APIsJSON
Requirements
- 3+ years in a technical, customer-facing role (e.g., Solutions Engineer, Technical Account Manager, Customer Success Engineer)
- Proven experience managing strategic or enterprise accounts with complex integration requirements
- Deep understanding of APIs, data transformation, and integration architecture (RESTful APIs, JSON, scripting with Python or Bash)
- Familiarity with enterprise security and data ecosystems: SIEMs, SOAR platforms, IAM (Okta, Azure AD), and custom applications
- Excellent communicator—able to translate between technical and business audiences
- Confident working with developers, architects, and senior security leaders
- Familiarity with fraud prevention, identity management, or threat intelligence use cases (Nice to Have)
- Exposure to compliance or regulatory frameworks (e.g., SOC 2, ISO 27001, GDPR) (Nice to Have)
Responsibilities
- Serve as the dedicated technical advisor for a portfolio of high-value enterprise accounts, building strong relationships and deep knowledge of each customer’s ecosystem, architecture and goals.
- Partner closely with Customer Success Managers to drive customer retention, growth, and satisfaction.
- Lead technical planning sessions and business reviews to align SpyCloud usage with evolving enterprise priorities and ensure that the customer is achieving maximum value from the subscription.
- Guide customers through the design and implementation of secure, scalable API integrations and data workflows.
- Support the embedding of SpyCloud into critical systems—such as SIEMs, SOAR platforms, data lakes, identity platforms, and custom-built applications.
- Provide hands-on support for troubleshooting and optimizing RESTful API usage, data formatting, and automation scripts.
- Apply subject matter expertise in areas such as Identity, Account Takeover, Fraud Detection, Threat Intelligence, and/or Security Operations.
- Advise customers on deploying SpyCloud effectively within their security and identity infrastructure.
- Serve as a trusted partner in shaping customer workflows that rely on SpyCloud’s intelligence data.
- Lead onboarding and technical enablement sessions focused on API usage, data pipelines, and integration best practices.
View Full Description & ApplyYou'll be redirected to the employer's site
