Professional Services Program Manager
New
F
Five9Cloud Contact Center
Location: United States (Remote)Full-TimeManager
Salary70,400 - 196,300 USD per year
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Job Details
- Experience
- 5+ years as a Program Manager, Scrum Master, or Technical Consultant.
- Required Skills
- AgileArtificial IntelligenceCiscoSalesforceCRMNetSuiteZendeskServiceNow
Requirements
- 5+ years as a Program Manager, Scrum Master, or Technical Consultant.
- Heavy experience with managing multiple projects across multiple customers simultaneously while requiring little or no oversight and/or direction.
- Exposure to Artificial Intelligence within the Voice and Digital channels.
- Contact Center Industry experience highly preferred.
- Experience managing implementations of Five9 or other VoIP Call Center solutions including IVA (Genesys, Avaya, Cisco, Aspect, LiveOps, NICE) is highly desired.
- Some knowledge of SaaS CRM solutions (Salesforce, Dynamics, NetSuite, Oracle Service Cloud, Zendesk, ServiceNow) is desired.
- Must be willing to travel up to 10% or as needed regionally with some national and international travel possible.
- Excellent verbal and written skills required.
- BA/BS or equivalent experience is required.
- One or more of the following certifications is preferred; PMP, PRINCE2, Agile or Kanban related certifications.
Responsibilities
- Lead and manage all day-to-day operational and tactical aspects for multiple Implementation projects with a focus on time, scope, and budget.
- Effectively communicate plans, progress and status updates to both internal staff and customer stakeholders.
- Collaborate with associated project managers and partners to ensure a streamlined implementation of all products.
- Identify project risks and implement appropriate mitigation plans.
- Continually seek opportunities to increase customer satisfaction and deepen client relationships by interacting effectively at all levels of the client organization.
- Maintain and update all internal applications associated with implementation projects.
- Articulate the value of Five9’s Professional Services through presentations, demonstrations and open discussion with customers.
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