Program Manager, Provider Services
I
Interwell HealthKidney Care
Remote, United StatesFull-TimeManager
Salary not disclosed
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Job Details
- Required Skills
- Data AnalysisCustomer serviceTrainingCRM
Requirements
- Bachelor’s degree required; Advanced Degree desirable
- Proven experience working with physicians and practices, nephrology-specific experience a plus
- Superior attention to detail and exceptional follow-through
- Should possess an independent and proactive approach, showcasing dedication to continuous learning
- Excellent communication and interpersonal skills to effectively collaborate with providers, stakeholders, and internal teams
- Must be willing to travel up to 50% of the time to practices (assigned regions to be covered during interview)
Responsibilities
- Develop & nurture a solid understanding of the objectives and complexities within intricate Value-Based Care Programs and/or agreements, such as CMS Kidney Care Contracting, IWH Payor Agreements, and IWH Practice Participation Agreements
- Effectively communicate this complex information in a clear and concise manner to both internal and external stakeholders through meetings and presentations
- Provide outstanding customer service to all external and internal stakeholders with consistent feedback and follow-through
- Investigate and resolve any issues or concerns in a prompt and effective manner
- Serve as the primary contact and subject matter expert for IWH Network practices
- Assist our nephrology partners in achieving success within Value-Based Care by uncovering valuable insights within data, and identifying opportunities for improvement
- Execute company initiatives and ensure the timely completion of deliverables
- Ensure accurate documentation of provider interactions and/or visits are maintained in our CRM
- Deliver timely training and/or onboarding to Network Providers as new information is available
- Verify that information presented to providers is both accurate and timely, including the data accessible through our dedicated portal
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