Product Specialist - Cybersecurity
New
C
CloudSEKCybersecurity
Location: Brazil
Work Mode: Remote / Hybrid (based on location & team structure)., mostly be to cover our customers in LTAM and USA (EST and PST).
Candidates are expected to work in 12pm to 9pm Brazil team to ensure they cover night shift of Indian base locationFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 1-2 years of exp
- Required Skills
- PythonBashCybersecurityRESTful APIsZendeskPrompt Engineering
Requirements
- Bachelor's degree in Technology, Cybersecurity, or related fields.
- Prior exposure or a strong interest in cybersecurity, threat intelligence, or SOC operations.
- Understanding of phishing campaigns, social engineering tactics, and brand impersonation threats.
- Strong communication skills (written & verbal).
- Ability to work independently in a rotational shift environment supporting global customers.
- Experience with support ticketing tools (e.g., Freshdesk, Zendesk, Jira Service Desk).
- Familiarity with cybersecurity tools and platforms (e.g., VirusTotal, Whois, SIEM, OSINT tools).
- Basic knowledge of cloud security, APIs, or red teaming (bonus, not required).
- Proficiency with scripting (Python, Bash) or automation is a plus.
- Certifications like CEH, Security+, or practical experience in phishing mitigation will be advantageous but not mandatory.
Responsibilities
- Serve as the first point of contact for customer issues via email, chat, or phone.
- Troubleshoot and resolve basic technical issues using documentation and internal tools.
- Monitor, identify, and document phishing websites, fake domains, and impersonation profiles on social media platforms.
- Initiate and manage takedown requests across hosting providers, registrars, and platforms.
- As a member of the comanaged services team, monitor alerts and incidents generated on the CloudSEK portal.
- Conduct initial triage and classification of potential threats.
- Apply AI prompt engineering techniques to improve efficiency in threat detection and knowledge handling.
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