(fluent English) Account Manager (Global)
New
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SupportYourAppCustomer support, BPO, SaaS
Bangkok, Bangkok, Thailand. Seoul, South Korea. Beijing, Beijing, China. Shanghai, Shanghai, ChinaContractManager
Salary not disclosed
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Job Details
- Languages
- Fluency in English (C1–C2)
- Experience
- 2+ years of experience as an Account Manager, Operations Manager, Customer Success Manager, or Team Lead
- Required Skills
- Data AnalysisJiraOperations ManagementAccount ManagementReportingCRMHubSpotAsanaZendesk
Requirements
- Fluency in English (C1–C2)
- 2+ years of experience as an Account Manager, Operations Manager, Customer Success Manager, or Team Lead in customer support, BPO, SaaS, or a related industry
- Proven experience managing 10+ direct reports, including Customer Support Consultants, Specialists, and Agents
- Excellent communication, presentation, negotiation, and conflict-resolution skills
- Strong analytical and problem-solving mindset with a strategic approach to account growth
- Ability to negotiate effectively and confidently defend the company’s interests while maintaining a professional and customer-focused approach
- Experience with CRM and support platforms such as Zendesk, Intercom, Freshdesk, HubSpot, Aircall, or similar
- Familiarity with task and time-management tools (Jira, Asana, Monday, etc.)
- Passion for people, technology, and continuous improvement
Responsibilities
- Take part in new client integrations and manage one or several accounts simultaneously
- Act as the main point of contact between clients and internal support teams
- Ensure support processes meet agreed KPIs, SLAs, QA standard
- Monitor service quality, team discipline, and performance via internal and external QA tools
- Analyze key metrics, prepare reports, and identify areas for improvement
- Gather client feedback and translate it into actionable improvements for internal teams
- Work closely with internal teams to ensure seamless service delivery
- Maintain internal product and process documentation
- Support hiring, onboarding, and professional growth of team members
- Take a leadership role within projects and contribute to long-term client success
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