Senior Client Success Partner - Inpatient
New
Q
QventusHealthcare
Remote, United StatesFull-TimeSenior
Salary140,000 - 160,000 USD per year
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Job Details
- Experience
- 5+ years of professional experience
- Required Skills
- Project ManagementBusiness DevelopmentAnalytical SkillsAccount ManagementChange ManagementSaaS
Requirements
- Must have 5+ years of professional experience working at a leading healthcare consulting firm or in a professional services role at a workflow-oriented SaaS company
- Project management experience for complex implementations in the provider-side healthcare setting
- Knowledge of provider-side hospital operations
- A track record of applying strong quantitative and analytical skills in prior roles
- Ability to travel up to 25-35% nationwide
- Business development, sales, or account management/growth experience
- Knowledge of the landscape of acute care patient flow processes, challenges, and solutions
- Change management experience
- Experience working with product managers, engineers, and technical teams
Responsibilities
- Serve as the owner and accountable team member for assigned accounts/customers with limited oversight
- Effectively lead complex engagements with matrixed teams (technical and operational)
- Articulate Qventus’ value proposition and create value for customers by establishing clearly defined business outcomes.
- Build quarterly success plans with the appropriately identified cross-functional teams, objectives, timelines, risks, and metrics needed to achieve goals
- Accountable for driving engagement with the Qventus platform across customers by creating and executing thorough and action-oriented plans
- Leverages deep functional expertise in order to sustain buy-in from core users and executives around workflows and solution adoption
- Proactively identify new workflows and expansion opportunities in each account to drive value for both the customer and Qventus
- Create a customer base who is excited about Qventus and serves as a reference for prospective customers
- Maintain and demonstrates the ability to manage customer relationships, from the client executive team to front-line leadership
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