Senior Partner Manager - Enterprise
New
North America, North American time zoneFull-TimeSenior
Salary125,000 - 180,000 USD per year
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Job Details
- Experience
- 8+ years of experience
- Required Skills
- NegotiationPresentation skillsAccount ManagementRelationship managementSaaS
Requirements
- 8+ years of experience as a Partner Manager, Relationship Manager, Customer Success Manager, or Account Manager at a technology or media company (SaaS preferred).
- Expertise in managing a high-volume portfolio of partners, and meeting/exceeding Net Revenue Retention (NRR) and growth goals.
- Experience working with Global System Integrator/System Integrator organizations to build new alliances, introduce technology practices, maintain and scale them.
- Demonstrated experience communicating and negotiating with C-suite and senior executive stakeholders within partner accounts and internally.
- Outstanding communication: great at holding people’s attention, whether presenting, talking on the phone, or writing a quick blog post.
- Dynamic Presentation Skills: adept at presenting to individuals and groups, including C-level executives, in person or virtually.
- Excellent interpersonal and communication skills to effectively collaborate with internal and external teams.
- Ecosystem Familiarity: experienced with Automattic’s brands and vast product suite within the WordPress ecosystem, as well as other key brands and third-party products/solutions that agencies leverage, such as hosts, dev tools, etc.
- Ability to grasp and communicate technical concepts effectively to technical and non-technical audiences.
- Willingness and ability to travel domestically and internationally to build relationships with partners at events such as flagship WordCamps.
- Adaptable to new technologies, industry trends, and changes in the competitive landscape.
Responsibilities
- Driving sales of Automattic products through partner channels with digital agencies, identifying new opportunities for revenue generation.
- Building and maintaining strong relationships with a book of Premier partners, supporting partners through their whole journey, from onboarding to expansion, by understanding their business strategy and needs.
- Developing and executing on high-impact strategies for partner retention, net revenue retention, and partner growth.
- Representing Automattic and building awareness of our products and services in the partner’s organization via a one-to-many approach with partners.
- Communicating often with key stakeholders within WordPress VIP, as well as other business units, on the needs, alerts, and statuses of partner relationships.
- Become the agency’s trusted advisor, helping them to build strong WordPress VIP business practices, deliver successful projects, and scale their own growth via Automattic for Agencies and VIP.
- Provide training and support to partners to enhance their understanding of Automattic's products, services, and value propositions.
- Collaborate cross-functionally with internal and external Business Unit (BU) teams, including Marketing, Sales/CS, Happiness, Product, and Executive Leadership.
- Attend and support flagship WordCamps, explore potential sponsorships, and participate in partner events to drive lead generation and enhance brand visibility.
- Gather feedback from partners to improve products, services, and the overall partnership experience.
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