Loan Support Specialist

Peak Credit Union Financial institution

Remote -WA ... considering applications from candidates residing in Oregon and WashingtonFull-TimeMiddle

Salary24.92 - 28.32 USD per hour

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Job Details

Experience: Minimum three (3) years financial institution experience preferred.
Required Skills: AccountingCompliance

Requirements

Highly skilled at identifying, troubleshooting, and resolving complex transactions while ensuring accuracy and efficiency.
Knowledge of, or ability to learn, the credit union’s core and ancillary systems to perform the job, such as Symitar, Loans PQ, and Tenemos systems.
Knowledge of principles and processes for providing member services; including member needs assessment, meeting service standards and evaluation of member satisfaction.
Knowledge and skill of a variety of office administration systems, business communications and software programs.
Knowledge of, or ability to learn federal, state and local laws, statutes, regulations codes and standards related to the area of responsibility.
Skilled in executing basic mathematics and basic accounting tasks.
Ability to understand loan products, loan processing procedures, and regulatory requirements.
Ability to suggest programs and processes to improve efficiencies.
Keeping current with industry and regulatory changes and trends.
Ability to handle sensitive member information securely, maintaining strict confidentiality.
Strong communication and interpersonal skills to effectively assist members with loan inquiries, issues, and information.
Use sound judgment to resolve member issues or escalate them appropriately to ensure member satisfaction.
Ability to manage multiple loan files simultaneously and meet deadlines in a fast-paced environment.
Proficient in inputting and managing data accurately in loan processing software.
Ability to prepare and review loan documents, ensuring all necessary paperwork is completed and compliant with regulations.
Ability to analyze loan details, recognize potential risks, and offer solutions to minimize issues during the loan process.

Responsibilities

Takes action to address both direct and indirect credit disputes by reviewing and validating data, such as the Metro 2 file, core and collection software to ensure loans are accurately reported.
Oversees loan modifications, reconstructions, payment reversals, and payment processing with advanced expertise in the core system.
Communicates clearly and effectively with members and frontline employees, providing transparent explanations and support to maintain smooth loan servicing operations and enhance overall member experience.
Manages insurance functions, including CPI for consumer and commercial loans, GAP, PPP, Letters of Guarantee, and storage requests.
Collaborates with insurance carriers and dealerships throughout the insurance claim process to ensure efficient and accurate claims resolution.
Handles escalated member situations with professionalism, clear communication, and a focus on mitigating risks to the credit union.
Manages the charge-off process by preparing loans and shares for transfer to a third-party collection agency.
Oversees the addition of collection-related expenses, such as repossession fees, legal costs, and recoveries from collection agencies.
Handles recoveries and updates ChexSystems records when accounts are paid in full, ensuring accurate reporting and resolution.
Identifies and resolves systemic core errors to maintain data integrity and ensure smooth operations.
Manages reporting and general ledger (GL) processes, addressing discrepancies to mitigate potential risks timely.
Audits enterprise content management systems, including loan terms, to ensure accuracy and maintain documentation integrity.
Regularly reviews daily, weekly, and monthly reports, detecting inaccuracies and implementing corrective actions to ensure the accuracy of member loans and reduce future risk.
Responds to Loan Support hotline inquiries from frontline staff and members, as well as requests via email, ticketing systems, and instant messages.
Leverages expert knowledge of the core system and loan products to effectively navigate complex transactions and handle escalated situations.
Handles the processing of payoff checks from insurance companies, dealerships, and title companies, ensuring vehicle titles are accurately released to the appropriate recipients.

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