Clinical Operations Coordinator
New
R
Rivia Mind - Mental HealthcareMental health
Remote, New York, New Jersey, Connecticut, Florida, Massachusetts, North Carolina, Pennsylvania, South Carolina, Texas, 10 am - 6 pm ESTFull-TimeJunior
Salary45,000 - 52,000 USD per year
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Job Details
- Experience
- Two years
- Required Skills
- Data AnalysisSalesforceCRMGoogle WorkspaceEHR
Requirements
- High School Diploma or equivalent
- Two years of healthcare setting, business operations and clinical provider experience
- Desire to assess processes and collaborate on effective solutions
- Organized and detail-oriented
- Comfortable navigating change, shifting priorities, and adhering to evolving workflows
- Ability to build partnerships and foster collaborative relationships across the organization
- Self-motivated and able to work autonomously
- Experience with provider relations, healthcare operations, or clinical team support strongly preferred
- Competent use of EMR tools such as IntakeQ is preferred
- CRM experience with Salesforce is a plus
- Proficient with utilizing a diverse range of technology platforms and systems (Google Suite required, company wide platforms/software like Monday.com and EHR/EMR platforms when applicable)
- Intermediate computer skills and technical aptitude required
Responsibilities
- Coordinate, support, and continuously optimize clinical workflows, provider schedules, onboarding/deboarding processes, and platform troubleshooting to ensure a seamless care delivery experience.
- Act as a consistent point of contact for assigned care teams, facilitate bi-annual clinician check-ins, and provide year-round guidance, resource-sharing, and operational support.
- Leverage internal dashboards and reporting tools to monitor productivity, documentation compliance, and patient reengagement opportunities.
- Ensure adherence to clinical SOPs and policies, address operational concerns, support interdepartmental collaboration, and contribute to a positive and inclusive team culture.
- Own and manage specific process areas based on business needs and team strengths as assigned by Supervisor—such as documentation compliance, intake coordination, patient experience, or women’s mental health tracking.
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