Clinical Operations Coordinator
R
Rivia MindMental Health
At this time, we are only able to consider applicants whose primary residence is in one of the following states within the United States of America: Connecticut, Florida, Massachusetts, New Jersey, New York, North Carolina, Pennsylvania, South Carolina, Texas., 10 am - 6 pm ESTFull-Time
Salary45,000 - 52,000 USD per year
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Job Details
- Required Skills
- Data AnalysisSalesforceCustomer serviceCRMGoogle WorkspaceEHR
Requirements
- Required Education Level: High School Diploma or equivalent
- Two years of healthcare setting, business operations and clinical provider experience
- Desire to assess processes and collaborate on effective solutions
- Organized and detail-oriented
- Comfortable navigating change, shifting priorities, and adhering to evolving workflows
- Ability to build partnerships and foster collaborative relationships across the organization
- Self-motivated and able to work autonomously
- Experience with provider relations, healthcare operations, or clinical team support strongly preferred
- Competent use of EMR tools such as IntakeQ is preferred
- CRM experience with Salesforce is a plus
- Data Analysis & Dashboard Management is preferred
- Team oriented
- Proficient with utilizing a diverse range of technology platforms and systems (Google Suite required, company wide platforms/software like Monday.com and EHR/EMR platforms when applicable)
- Intermediate computer skills and technical aptitude required.
Responsibilities
- Coordinate, support, and continuously optimize clinical workflows, provider schedules, onboarding/deboarding processes, and platform troubleshooting to ensure a seamless care delivery experience.
- Act as a consistent point of contact for assigned care teams, facilitate bi-annual clinician check-ins, and provide year-round guidance, resource-sharing, and operational support. Liase with patients on behalf of providers.
- Leverage internal dashboards and reporting tools to monitor productivity, documentation compliance, and patient reengagement opportunities.
- Ensure adherence to clinical SOPs and policies, address operational concerns, support interdepartmental collaboration, and contribute to a positive and inclusive team culture.
- Own and manage specific process areas based on business needs and team strengths as assigned by Supervisor—such as documentation compliance, intake coordination, patient experience, or women’s mental health tracking.
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