Patient Operations Coordinator
R
Rivia MindMental health
At this time, we are only able to consider applicants whose primary residence is in one of the following states within the United States of America: Connecticut, Florida, Massachusetts, New Jersey, New York, North Carolina, Pennsylvania, South Carolina, Texas. Because this is not a solely on-site role, your primary residence must remain in one of these approved states. Please note that residing outside of these states—even temporarily—may result in employment eligibility issues, tax implications, or other regulatory concerns. If your location changes or you're based elsewhere, we encourage you to stay connected for future openings., 9 AM - 5 PM ESTFull-Time
Salary40,000 - 50,000 USD per year
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Job Details
- Required Skills
- SalesforceCustomer serviceCRMGoogle Workspace
Requirements
- Required Education Level: High School Diploma or equivalent
- 2+ years of customer service experience
- A minimum of 2 years of office administration/receptionist experience is required (filing, phone management, reports, office maintenance)
- One year of medical office/healthcare operations experience preferred (referrals, intake process, medical record transfers, and preauthorization)
- Experience with communicating and adhering to messaging scripts across different channels (i.e. text, email, phone)
- Knowledge of insurance verification processes and explanation of benefit coverage preferred
- HIPAA Compliance Knowledge
- Proficient with utilizing a diverse range of technology platforms and systems (Google Suite required, company-wide platforms/software like Monday.com and EHR/EMR platforms when applicable, CRMs - Salesforce)
- Intermediate computer skills and technical aptitude required
Responsibilities
- Maintain a customer service mindset and demeanor to ensure positive patient experiences and representation of Rivia Mind.
- Answer patient phone calls, texts, and email inquiries according to department standards, ensuring professionalism and prompt responses.
- Serve as the first point of contact for prospective patients, providing a welcoming and informative introduction to Rivia Mind services.
- Conducts verification of benefits and updates patient charts with current coinsurance, copay, out-of-pocket, and deductible information.
- Contribute to department initiatives such as managing the provider waitlist, processing external referrals, and conducting bi-annual insurance verifications.
- Schedule new intakes and inform patients of the next steps for their appointment.
- Act as a liaison between patients and providers to ensure sufficient support and positive results.
- Maintain up-to-date knowledge on the insurance plans that the practice accepts, and use reliable resources for accurate benefit and credentialing details.
- Support practice workflow as needed by scheduling patients and aiding them in completing all necessary documentation before Intake.
- Participate in team meetings and contribute to a collaborative, growth-oriented work environment.
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