Patient Operations Coordinator
R
Rivia Mind - Mental HealthcareMental health
At this time, we are only able to consider applicants whose primary residence is in one of the following states within the United States of America: Connecticut, Florida, Massachusetts, New Jersey, New York, North Carolina, Pennsylvania, South Carolina, Texas., 9 AM - 5 PM ESTFull-Time
Salary40,000 - 50,000 USD per year
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Job Details
- Required Skills
- SalesforceCustomer serviceGoogle Workspace
Requirements
- High School Diploma or equivalent
- 2+ years of customer service experience
- Minimum of 2 years of office administration/receptionist experience
- One year of medical office/healthcare operations experience preferred (referrals, intake process, medical record transfers, and preauthorization)
- Experience with communicating and adhering to messaging scripts across different channels (i.e. text, email, phone)
- Knowledge of insurance verification processes and explanation of benefit coverage preferred
- HIPAA Compliance Knowledge
- Proficient with utilizing a diverse range of technology platforms and systems (Google Suite required, company-wide platforms/software like Monday.com and EHR/EMR platforms when applicable, CRMs - Salesforce)
- Intermediate computer skills and technical aptitude required
- Well-organized and efficient approach to tasks and projects
Responsibilities
- Maintain a customer service mindset and demeanor to ensure positive patient experiences and representation of Rivia Mind.
- Answer patient phone calls, texts, and email inquiries according to department standards, ensuring professionalism and prompt responses.
- Serve as the first point of contact for prospective patients, providing a welcoming and informative introduction to Rivia Mind services.
- Conducts verification of benefits and updates patient charts with current coinsurance, copay, out-of-pocket, and deductible information.
- Schedule new intakes and inform patients of the next steps for their appointment.
- Act as a liaison between patients and providers to ensure sufficient support and positive results.
- Maintain up-to-date knowledge on the insurance plans that the practice accepts, and use reliable resources for accurate benefit and credentialing details.
- Support practice workflow as needed by scheduling patients and aiding them in completing all necessary documentation before Intake.
- Address patient concerns with empathy and clarity, while effectively communicating the value of Rivia Mind’s services.
- Participate in team meetings and contribute to a collaborative, growth-oriented work environment.
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