Strategic Account Manager

HandshakeAI

Remote (USA)Full-TimeManager

Salary not disclosed

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Job Details

Experience: 5+ years of SaaS account management, customer growth, or closing experience, including 3+ years supporting enterprise or strategic customers

Requirements

5+ years of SaaS account management, customer growth, or closing experience
3+ years supporting enterprise or strategic customers
Proven track record of customer retention, contract renewals, and expansion attainment
Experience managing complex six-figure enterprise partnerships with multiple stakeholders and long-term relationship strategies
Strong account planning and consultative selling skills
Ability to identify growth opportunities within existing accounts
Ability to lead executive-level conversations, position strategic value, and navigate sophisticated customer organizations
High ownership and accountability, with comfort operating autonomously in high-visibility customer relationships
Strong forecasting hygiene, renewal management discipline, and operational rigor
Willingness to travel regularly and engage in in-person customer meetings, executive business reviews, and relationship-building activities

Responsibilities

Inherit and own a book of Handshake’s most strategic customer relationships
Lead the overall commercial partnership post-sale alongside your Client Success Manager
Be responsible for executive alignment, renewal strategy, and contract negotiations
Conduct account planning and identify whitespace opportunities across the customer’s organization
Ensure customers realize value from their partnership
Uncover opportunities to expand Handshake’s footprint and impact

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