Strategic Account Manager

New
A
AbsorbLearning Management Systems
Remote CANFull-TimeSenior
Salary not disclosed
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Job Details

Experience
7+ years
Required Skills
SalesforceAccount ManagementZendesk

Requirements

  • 7+ years of experience in technology sales and client management
  • Ability to become a trusted advisor to senior leaders within client organizations
  • Very strong business communication skills (written and verbal)
  • Experience working with a global client base
  • Ability to travel for business when required
  • Strong internal team player
  • Post-secondary degree – business undergraduate degree or MBA (preferred)

Responsibilities

  • Build trust and strong business relationships with key decision makers in Absorb’s most opportune accounts
  • Generate strategic account plans to execute strategies which will lead to upsell/cross sell opportunities
  • Work with internal resources to develop and execute expansion plans from Discovery to Closed Won
  • Monitor your pipeline to ensure appropriate actions are taken at appropriate times to continue to facilitate the sale to closed won
  • Work collaboratively with the support and technology teams to become an expert in Absorb LMS and the overall learning management landscape
  • Demonstrate Absorb LMS functionality and provide pricing options
  • Work with existing Customer Success resources to identify risk and mitigate churn wherever possible
  • Use customer and prospect contact activities tools and systems
  • Monitor and report on market and competitor activities
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