Director of Operations
T
TriviumCoaching, consulting
United States or Canada, Eastern Time Alignment: Availability during core ET business hours is mandatory. Eastern Time core hours, Mon-FriFull-TimeDirector
Salary100,000 - 160,000 USD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- 5+ years
- Required Skills
- Project ManagementOperations ManagementCRMHubSpotSlack
Requirements
- 5+ years in a senior operations role (COO, Director of Ops, or GM) within a professional services, coaching, or high-growth agency environment.
- Ability to show actual systems built personally.
- Ability to lead a distributed team across multiple time zones while remaining highly visible and accessible.
- Availability during core ET business hours is mandatory.
- Expert proficiency in Project Management (ClickUp preferred).
- Expert proficiency in CRM systems (GoHighLevel/HubSpot).
- Expert proficiency in Slack.
Responsibilities
- Own the tech stack. Ensure our project management software, CRM, and communication tools are integrated and used properly.
- Build the "Knowledge Base." Oversee the creation and maintenance of the vault containing all company SOPs, scripts, and workflows.
- Conduct weekly 1:1s with department heads to track progress against quarterly rocks.
- Hold the team accountable to the standard. You are the "Keeper of the Bar."
- Act as the central hub for major company initiatives (e.g., event launches, geographic expansion).
- Ensure projects stay on budget and on schedule, identifying and removing blockers before they stall progress.
- Review departmental spending and budgets with the CEO.
- Analyze operational data to identify trends in client churn, sales efficiency, and delivery capacity.
- Own the cadence: Daily Huddles, Weekly Lead-Team Meetings, and Quarterly Offsites.
- Ensure communication is crisp, meetings are productive, and action items are captured.
View Full Description & ApplyYou'll be redirected to the employer's site
