Associate Customer Operations Manager
D
DeelSaaS, Payroll, HR
Location: Canada Workplace: RemoteFull-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 1-3+ years of experience
- Required Skills
- Project ManagementData AnalysisClient relationship managementCustomer Success
Requirements
- 1-3+ years of experience, can be in any customer facing role, support, operations, customer success
- Ability to manage and prioritize high volumes of customer requests
- Previous experience in at least one of the following: fast-growth startup, payroll company, top-tier consulting, investment banking, private equity
- A relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners’ successes with them
- Quantitatively inclined and data savvy
- A reliable, motivated self-starter with a passionate growth mentality
- Solid track record of achievement
- Strong analytical foundation with the ability to manipulate and synthesize data
- Curious by nature and interested in making an impact
Responsibilities
- Manage and foster relationships with client accounts as part of our growth function
- Build relationships and strategically navigate clients through their experience journey
- Train your clients on Deel processes and how to navigate the Deel platform successfully to compliment their needs
- Lead your client interactions with product adoption and future growth in mind, bringing the discussion back to Deel core value propositions
- Strengthen relationships with your accounts, solving their challenges and helping to eliminate and uncover churn
- Become a trusted partner to your accounts, understand their business needs and build solutions to their problems as a mini project manager
- Collaborate with the wider growth and support organisation inclusive of Account Executives, Strategic CSM’s and onboarding managers to help Deel grow
- Be a strong advocate for Deel and the voice of your customer, sharing insights with our Revenue and product teams
View Full Description & ApplyYou'll be redirected to the employer's site
