Technical Software Implementation Specialist
F
FluxxGrantmaking
Remote. Candidates must be located in the United States.Full-TimeMiddle
Salary100,000 - 108,000 USD per year
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Job Details
- Experience
- 3-5 years of professional experience
- Required Skills
- Project ManagementHTMLCSSRubyAnalytical SkillsCRM
Requirements
- 3-5 years of professional experience: configuring software solutions, eliciting customer requirements/user stories, and business process analysis
- Strong familiarity with agile project management principles, tools, and techniques. Previous project management experience required.
- Be comfortable presenting technical information and leading customer meetings with professionalism and integrity
- Very strong analytical skills and the expertise to translate user scenarios (or business requirements) into technical solutions
- Experience and/or understanding of data migration processes and principles
- Detail-oriented with the ability to multitask, meet deadlines, and quickly process information
- A track record of being a team player and leader with strong interpersonal skills and a talent for collaboration
- Be a problem-solver who has a demonstrated ability to overcome challenges with creative solutions
- Be a self-motivated, independent worker and thinker with a positive attitude
- Familiarity with grant management processes is a huge a plus
- Familiarity with CRM and grantmaking software is also a plus (especially Fluxx Grantmaker)
- Familiarity with scripting skills, including CSS/HTML/Liquid/Ruby
Responsibilities
- Manage the implementation of Fluxx software for multiple customers concurrently, delivering within the project scope and timeline deadlines
- Ability to navigate and balance competing priorities across multiple projects
- Collect and confirm product configuration requirements using blueprints, templates, prototyping, business analysis, and process analysis to deliver grant management solution configuration to meet those requirements
- When appropriate, leverage knowledge of programming languages to meet customer’s requirements and enhance their experience of the platform
- Utilize stellar project management skills and techniques to ensure scope and timelines are adhered to and the customer has a satisfactory experience during their implementation and beyond
- Oversee the data migration within the project to both effectively communicate the process and model as well as complete the technical elements: data readiness, execution, iteration
- Troubleshoot and facilitate issue resolution, proactively collaborating with team members of other departments (Product, Support, Engineering, etc.)
- Educate customers on how to use purchased software system and personalized system features
- Communicate with different levels of management regarding project status and needs. Ability to discuss these solutions with both the technical and business community.
- Be ready, willing, and able to track and document everything that happens on the project, then report on it like clockwork to the project team and stakeholders.
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