Implementation Manager

New

Source API remote eligibility restrictions: United States, EST or CSTFull-TimeManager

Salary not disclosed

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Job Details

Experience: 3+ years
Required Skills: Project ManagementCross-functional Team LeadershipRESTful APIsCustomer Success

3+ years leading large-scale B2B SaaS implementations (ideally across both enterprise and mid-market; HR/recruiting tech a huge plus)
Proven experience managing 10+ concurrent implementations—balancing complexity, customer pressure, and internal coordination
Technically self-sufficient—can read API docs, troubleshoot basic integration issues, and reduce engineering dependency
Structured project owner—builds milestone-driven plans, defines customer responsibilities, and thinks 2–3 steps ahead to manage risk
Experienced working with global customers and cross-functional teams (product, engineering, CS)
Past examples of managing implementation risk—e.g., adjusting plans, unblocking tech issues, or driving change
Brings operational rigor and accountability to each project
Comfortable working in ambiguous, startup-style environments with evolving processes
Professional polish and presence—clear communicator who can command a (virtual) room
AI-forward in how you actually work
Based in the U.S. (EST or CST)

Maintain strong accountability across 15–20 concurrent implementations, ensuring deadlines are met and blockers are addressed with urgency
Own the project management of implementation from kickoff through go-live, tracking milestones, managing risks, and keeping everyone aligned
Lead internal and external discovery to understand customer needs and design tailored implementation plans
Scope and shepherd HRIS integrations, including reading API docs, mapping data, and reducing engineering dependency where you can
Coordinate internal teams across integrations, product, and support to ensure timely delivery and clear communication
Act as a trusted advisor to enterprise customers, offering strategic workflow guidance and product best practices
Ensure a smooth handover to our Customer Success team post-implementation, while staying involved through early adoption to support long-term success
Develop and deliver scalable customer training: live sessions, train-the-trainer programs, and asynchronous enablement materials

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