Payroll Implementation Manager
New
S
Seso Inc.,Agribusiness HR Tech
Remote USFull-TimeManager
Salary75,000 - 125,000 USD per year
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Job Details
- Languages
- Spanish
- Experience
- 3+ years
- Required Skills
- Project ManagementStakeholder management
Requirements
- 3+ years experience in payroll implementation management in a fast-paced environment
- Experience developing process and customer-facing materials
- Extreme sense of ownership and urgency
- Comfortable in a fast paced environment where processes and products change often
- Experience building playbooks from scratch and scaling systems & processes
- Strong project management skills
- Ability to communicate at all levels of an org
- Strong interpersonal skills with the ability to build relationships and influence decision making
- Ability to prioritize customer needs and clearly communicate product needs to product and engineering teams
- Spanish speaking fluency preferred
Responsibilities
- Own the Payroll Implementation process, from importing a customer’s previous payroll history to configuring their tax setup.
- Iterate creatively on both the product and the process to ultimately deliver a best in class experience to our customers.
- Maintain a high level of data integrity for the Customer Success team by auditing clients’ payroll data and ensuring Seso is setup to file with the appropriate tax agencies.
- Own the relationship with customers as they work toward going live on Seso payroll.
- Help clients through their first payroll run and make sure they have the knowledge to run future payrolls independently.
- Perform detailed audits of historical data, company level data and employee level data to ensure accuracy and credibility throughout the Implementation.
- Manage client expectations and serve as client advocate within Seso.
- Coordinate across internal departments including Product, Engineering, Design, Operations, Partnerships, Finance, and Legal.
- Work with leadership to identify risks, opportunities, and gaps.
- Write the playbooks for systems and processes to scale future partners.
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