Tier 3 Technician
F
Freelance Latin AmericaIT services
Venezuela, Bolivarian Republic of. Costa Rica. Argentina. Uruguay. Mexico. Colombia, Eastern Time, Bogotá, LimaFull-TimeSenior
Salary not disclosed
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Job Details
- Languages
- Professional English fluency
- Required Skills
- Customer serviceDocumentationNetworkingScripting
Requirements
- Strong senior-level L3 technical troubleshooting background.
- MSP experience highly preferred.
- Experience administering Office 365, Google Workspace, and AWS.
- Strong knowledge of Windows, Linux, macOS, and Windows Server support.
- Networking knowledge, including IP addressing, DNS, and related troubleshooting.
- Experience with email filtering, IT security tools, backup tools, firewalls, and virtualization platforms.
- Automation or scripting experience.
- Excellent customer service skills in a client-facing environment.
- Strong documentation and ticket management discipline.
- Professional English fluency.
- Familiarity with tools such as ConnectWise, Datto, NinjaOne, MSP360, HaloPSA, IT Glue, Autotask, Syncro, Cisco Meraki, Sophos, SentinelOne, or Todyl is a plus.
- Calm under pressure, detail-oriented, proactive, adaptable, and able to work independently in a remote environment.
Responsibilities
- Provide advanced Level 3 technical troubleshooting for client environments.
- Support and administer Office 365, Google Workspace, and AWS environments.
- Troubleshoot Windows, Linux, macOS, and Windows Server issues.
- Manage networking issues, including IP addressing, DNS, email filtering, and security tools.
- Support backup, firewall, virtualization, and endpoint security tools.
- Use automation and scripting to improve workflows and resolve recurring issues.
- Document troubleshooting steps, resolutions, and internal processes clearly.
- Communicate with users and internal teams through email and Microsoft Teams.
- Learn client environments, internal workflows, HaloPSA, and escalation processes.
- Resolve tickets in a timely manner aligned with SLA expectations.
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