Help Desk Technician
A
AccelOneCybersecurity
ArgentinaFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- At least 2 years
- Required Skills
- Microsoft OfficeLinuxScripting
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or a related field
- At least 2 years of experience providing IT user support and troubleshooting in an office environment
- Strong experience with Windows 10 troubleshooting and maintenance
- Hands-on experience working with servers, networks, switches, and cabling
- Solid knowledge of LAN and WAN troubleshooting
- Experience working with VPNs
- Ability to understand and work with GPG/PGP across different email clients
- Experience maintaining and troubleshooting Microsoft Office
- Experience supporting and maintaining custom or “home-grown” software solutions
- Willingness to provide off-hours and weekend support
Responsibilities
- Assist in designing and applying standard configurations for user workstations and devices
- Deploy, configure, and set up new machines and user accounts
- Provide daily troubleshooting and debugging for internal systems and applications
- Perform regular system maintenance, including patches and software updates
- Assist with user account setup and termination for Cebu-based employees
- Manage hardware and software license inventory
- Enforce and maintain strict security and access control procedures
- Coordinate troubleshooting and escalations with external vendors when needed
- Monitor system logs to ensure compliance with IT policies and report issues to management
- Maintain local servers and related hardware infrastructure
- Provide off-hours and weekend support as required
- Perform other IT-related duties as needed
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