IT Support Technician 1
Company:ShipHero
Location:Argentina
Languages:English, Spanish
Seniority level:Entry, 0 - 1 years
Experience:0 - 1 years
Skills:
Mac OS XJiraLinuxCommunication SkillsProblem SolvingCustomer serviceWritten communicationVerbal communicationTroubleshootingActive listening
Requirements:
0 - 1 years of experience in IT Support or customer service roles. Proficient in troubleshooting software issues. Ability to recognize phishing attempts and enforce security protocols. Skill in prioritizing issues based on urgency and user needs. Patience and active listening abilities. Strong written and verbal communication skills related to ticketing systems. Fluent in English and Spanish (speak and write). Good working knowledge of Windows, Mac, Linux & iOS.
Responsibilities:
Resolve user-reported issues through phone, email, or Slack. Escalate complex problems to senior support staff. Troubleshoot software issues. Recognize phishing attempts and respond appropriately. Prioritize incoming issues based on urgency and impact. Maintain accurate communication through Jira ticketing systems. Assist with new hire orientation and onboarding.
