IT Support Technician 1

Posted 11 days agoViewed

ArgentinaFull-TimeIT Support

Company:ShipHero

Location:Argentina

Languages:English, Spanish

Seniority level:Entry, 0 - 1 years

Experience:0 - 1 years

Skills:

Mac OS XJiraCommunication SkillsProblem SolvingCustomer serviceLinuxWritten communicationVerbal communicationTroubleshootingActive listening

Requirements:

0 - 1 years of experience in IT Support or customer service. Proficient in troubleshooting software issues. Ability to recognize phishing attempts and enforce security protocols. Skill in prioritizing issues based on urgency and user needs. Patience and active listening abilities. Strong written and verbal communication skills related to ticketing systems. Fluent in English and Spanish (spoken and written). Good working knowledge of Windows, Mac, Linux, and iOS.

Responsibilities:

Resolve user-reported issues through phone, email, or Slack. Escalate complex problems to senior support staff. Troubleshoot software issues. Recognize phishing attempts and respond appropriately. Prioritize incoming issues based on urgency and impact. Maintain accurate communication through Jira ticketing systems. Assist with new hire orientation and onboarding.