(fluent English) Chat Support Consultant, crypto (Remote)

Excellent English communication skills (minimum C1 level) At least 6–12 months of live chat support experience, preferably in crypto or financial services Basic financial knowledge or payment/banking experience Crypto industry knowledge CRM experience in Salesforce Strong analytical, logical thinking, and problem-solving skills Positive, proactive and responsible attitude Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Deliver outstanding customer support in crypto trading via live chat and email Build strong and lasting customer relationships Handle customer inquiries and feedback Provide valid, accurate information and solutions to customer requests Maintain up-to-date knowledge of the company’s trading platform and general market conditions Understand customers’ needs and deliver constructive feedback to the management team Continuously seek ways to improve team performance and work efficiency Be a part of fast-paced environment requiring strong focus, commitment, and adaptability to different shifts including weekends and holidays