Account Executive
Washington, DCFull-TimeExecutive
Salary61,000 - 71,000 USD per year
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Job Details
- Experience
- 1-2 years account management or campaign experience
- Required Skills
- Project ManagementCustomer serviceMicrosoft OfficeAccount Management
Requirements
- Minimum of 1-2 years account management or campaign experience
- Excellent customer services skills
- Ability to translate client requests into internal instructions
- Excellent project management skills including ability to handle multiple projects at once
- Ability to be creative and personable and articulate ideas clearly
- Experience working in a fast-paced environment
- Ability and willingness to learn new skills quickly
- Experience with political campaigns, digital agencies, or progressive organizations
- Background check required
- Proficiency with Microsoft Office, digital sales, and/or working with large datasets
Responsibilities
- Responsible for understanding current client needs and delivering Catalist services to meet those needs, translating needs to internal teams to satisfy requests
- Functions as a client advocate, coordinating project delivery and resolving problems by leveraging internal delivery teams on an as-needed basis; the AE manages and coordinates all steps required for client support
- Demonstrates a working knowledge of all internal and external Catalist tools and data and products for the purpose of assessing and assisting with client needs
- Provides support on the post-sales contracting process, service explanation and coordinating tool set-up, and billing including tracking all state-level syndication
- Ensures regular and appropriate client communication
- Oversees all client projects assigned from start to finish; successfully delivers requests on time, accurately, and in a client-friendly format with actionable insights where applicable
- Provides backend data support and problem solving
- Escalates issues and concerns to management as needed
- Attends Client Services staff meetings to report on and discuss open projects
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