Value Realization Manager - German Speaking
E
Everstream AnalyticsSupply chain
Location: Europe (Remote); For this role, the work location is flexible, providing they are within reasonable travel distance of our DACH customers and able to travel as needed., working hours for this position are aligned to Central European time zonesFull-TimeManager
Salary not disclosed
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Job Details
- Languages
- Professional fluency in German and English required.
- Experience
- 5+ years of experience
- Required Skills
- Communication SkillsCollaborationProblem SolvingAccount ManagementCustomer Success
Requirements
- 5+ years of experience in management consulting, customer success, or account management, ideally in B2B SaaS or supply chain, procurement, or transportation solutions.
- Strong experience working with Enterprise-level customers and managing complex client relationships in the UK & DACH Regions.
- Professional fluency in German and English required.
- Depth in problem solving, supply chain analysis, and strategic planning.
- Exceptional written, verbal, and interpersonal communication skills.
- Executive presence and the ability to work effectively with senior stakeholders and decision-makers.
- Strong collaboration skills across Sales, Implementation, Product, and Engineering teams.
- Ability to translate customer goals and business strategies into actionable success plans with little oversight.
- Bachelor's degree in Business Administration, Supply Chain Management, or a related field; MBA or advanced degree is a plus.
- Passion for helping customers succeed and proactive interest in continuously improving the customer experience.
- Hands-on approach, willing to engage directly with customers onsite when needed.
Responsibilities
- Drive strategic planning, onboarding, adoption, and renewal efforts for a portfolio of Enterprise-level accounts.
- Act as the primary point of contact for customer business outcomes, ensuring strong product adoption, customer satisfaction, and measurable success.
- Build and maintain executive-level relationships within assigned strategic accounts.
- Demonstrate value in Everstream products by conducting focused supply chain analyses for and with customers to solve specific supply chain questions and challenges using Everstream data and tools.
- Increase overall customer lifetime value through higher product adoption, usage, customer satisfaction and NPS scores.
- Partner closely with Sales, Account Management, and Implementation teams to align on customer success plans and ensure smooth handoffs and ongoing engagement.
- Collaborate with Product Management by gathering and communicating customer feedback to influence the product roadmap and drive innovation.
- Champion customer advocacy by helping expand customer references, testimonials, and case studies.
- Serve as a mentor and senior voice within the Value Realization team, offering guidance and support to team members when needed.
- Contribute to developing and refining best practices, playbooks, and internal processes that enhance the customer journey.
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