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Everstream Analytics

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🔥 Global Director of Value Realization
Posted 2024-10-25

📍 United States

🧭 Full-Time

🔍 Supply Chain Analytics

  • 5+ years of management consulting or B2B SaaS customer success experience, preferably within supply chain, procurement or transportation solutions.
  • 5+ years of work experience leading and managing client-facing teams.
  • Depth in problem solving.
  • Exceptional written and oral communications.
  • Executive presence, with the ability to work with decision-makers at customer organizations.
  • Experience leading large-scale business transformations.
  • Ability to build relationships and adapt approach to various stakeholders.
  • Ability to translate strategy into operational activities with minimal oversight.
  • Bachelor's Degree in Business Administration, Supply Chain, or related field; MBA or relevant Master's degree is a plus.
  • Proactive interest in redefining customer satisfaction.
  • Willingness to be a hands-on contributor.

  • Hire, develop and lead a world-class enterprise customer experience team.
  • Execute a customer business outcomes-driven strategy to ensure successful onboarding, adoption, retention, renewal and expansion of customer portfolios.
  • Increase customer lifetime value through higher product adoption, usage, customer satisfaction and NPS scores.
  • Partner with Sales, Account Management, and Implementation teams to ensure effective success plans for customers.
  • Partner with Product Management to aid in development of products for customers.
  • Provide operational oversight to deliver on targets and KPIs.
  • Establish executive-level relationships with strategic customers.
  • Inspire a culture of Customer Value Realization across the company.
  • Continuously assess performance and apply new learnings.
  • Mentor and oversee a team of Customer Success Managers.
  • Travel required to clients and be on-call for emergencies.

LeadershipProject ManagementPeople ManagementProduct ManagementProject CoordinationCross-functional Team LeadershipOperations ManagementStrategyCommunication SkillsAnalytical SkillsCollaborationWritten communication

Posted 2024-10-25
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🔥 Senior Project Manager
Posted 2024-10-21

📍 United States

🧭 Full-Time

🔍 Supply Chain Analytics

  • 6+ years of B2B SaaS Professional Services experience, preferably managing implementation in supply chain, procurement, or transportation.
  • Demonstrated exceptional project management skills.
  • Strong knowledge of project scheduling and management software like Smartsheet or MS Project.
  • Ability to exercise independent judgment and conflict resolution.
  • Excellent communication skills with customers and within the organization.
  • Strong organizational and interpersonal skills.
  • Knowledge of budgeting analysis and cost control practices.
  • Ability to provide support on complex problems involving multiple systems.
  • Demonstrated listening and analytical skills to address customer concerns.
  • Ability to work effectively in a team environment in startup culture.
  • Bachelor’s degree in relevant field required, formal training in project management preferred.

  • Manages all aspects of complex, cross-functional projects.
  • Determines personnel and resource requirements to complete projects and negotiates availability as needed.
  • Plans, organizes, schedules, controls, and monitors assigned projects to ensure timely completion, cost effectiveness, and functionality.
  • Coordinates user requirement analysis and solution development.
  • Identifies and resolves conflicts among projects and alerts management as necessary.
  • Provides status reports to stakeholders regarding project status, risks, and issues.
  • Leads and coordinates project teams, balancing process standards with flexibility.
  • Works with users and support units on system and software implementations.

LeadershipProject ManagementBusiness AnalysisData AnalysisPeople ManagementProduct ManagementProject CoordinationCross-functional Team LeadershipData analysisCommunication SkillsAnalytical SkillsCollaboration

Posted 2024-10-21
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