- Drive strategic planning, onboarding, adoption, and renewal efforts for a portfolio of Enterprise-level accounts.
- Act as the primary point of contact for customer business outcomes, ensuring strong product adoption, customer satisfaction, and measurable success.
- Build and maintain executive-level relationships within assigned strategic accounts.
- Demonstrate value in Everstream products by conducting focused supply chain analyses for and with customers to solve specific supply chain questions and challenges using Everstream data and tools.
- Increase overall customer lifetime value through higher product adoption, usage, customer satisfaction and NPS scores.
- Partner closely with Sales, Account Management, and Implementation teams to align on customer success plans and ensure smooth handoffs and ongoing engagement.
- Collaborate with Product Management by gathering and communicating customer feedback to influence the product roadmap and drive innovation.
- Champion customer advocacy by helping expand customer references, testimonials, and case studies.
- Serve as a mentor and senior voice within the Value Realization team, offering guidance and support to team members when needed.
- Contribute to developing and refining best practices, playbooks, and internal processes that enhance the customer journey.
Communication SkillsCollaborationProblem Solving+2 more