Senior Revenue Operations Manager
A
Automattic CareersE-commerce
RemoteFull-TimeSenior
Salary140,000 - 200,000 USD per year
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Job Details
- Experience
- 6-8+ years of experience, including at least one 0→1 build or major foundation reset
- Required Skills
- PythonSQLArtificial IntelligenceSalesforce
Requirements
- Built RevOps from scratch (6-8+ years of experience, including at least one 0→1 build or major foundation reset)
- Deeply data-driven, with a mindset of “if the data isn’t there, how do we get it?”
- Comfortable speaking truth to power, using data to surface trade-offs and inform decisions
- Proficient in AI with concrete examples of its use
- Hands-on technically, with strong Salesforce experience (flows, integrations)
- Comfort working with data (e.g. SQL or Python)
- Knowledge of the RevOps tooling landscape
- Pragmatic and intentional, balancing short-term fixes with longer-term system design
- Able to partner as an equal with revenue leaders
- Able to communicate data-backed insights clearly to executive stakeholders
Responsibilities
- Own vendor relationships, tools, and integrations (Salesforce, Gong, ChiliPiper, etc.)
- Establish data quality standards, access controls, and governance practices
- Build durable dashboards and ad hoc reporting that clearly answer “where are we vs. target?”
- Operationalize CS function: customer health, churn prediction, renewal workflows, escalation paths, expansion playbooks
- Create capacity planning models based on pipeline velocity and customer growth
- Territory planning, quota setting, and compensation administration
- Support pricing and packaging changes with data and tracking
- Identify and surface GTM and CS inefficiencies through data analysis
- Build merchant health scoring, expansion potential tracking, and red-to-green workflows
- Design reporting that gives executives visibility, managers clarity, and reps actionable insights—from pipeline health to forecasting accuracy
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