IT Asset & Service Operations Specialist
Location: Worldwide, GMT-2 to GMT+5Full-Time
Salary not disclosed
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Job Details
- Languages
- B1 or higher English level
- Required Skills
- Google Workspace
Requirements
- Hands-on experience with IT asset management, onboarding/offboarding, or IT operations support
- Experience working with tools such as Google Workspace, Airtable, and Atlassian products
- Basic understanding of access management processes and MDM systems
- Experience working with ticketing systems and supporting end users
- Strong attention to detail and ability to follow operational processes consistently
- Ability to work independently and effectively prioritize multiple parallel tasks
- Comfortable working with routine and operational tasks in a fast-paced environment
- Strong communication skills and ability to clearly explain technical or operational processes to users
- B1 or higher English level for effective communication with an international team
Responsibilities
- Manage the full lifecycle of IT hardware across Europe, including receiving, preparation, shipping, replacements, repairs, returns, and decommissioning
- Support employee onboarding and offboarding processes by coordinating device provisioning, returns, and basic access setup
- Maintain accurate records of devices, inventory, ownership, and asset movements within internal systems
- Handle day-to-day IT service requests related to hardware, onboarding/offboarding, and service access management
- Perform basic software and license management operations, including access provisioning and license assignment
- Communicate directly with employees to provide guidance and support on IT-related operational processes
- Coordinate with couriers, vendors, and internal teams including HR, Finance, Security, and IT
- Maintain and improve operational documentation, internal instructions, and process flows
- Prepare operational reports related to inventory, returns, tickets, and other support metrics
- Participate in audits by collecting and validating hardware and access-related information
- Identify opportunities to improve, simplify, or automate operational workflows
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