Manager, Residential Field Service Operations
Remote, USFull-TimeManager
Salary76,000 - 95,000 USD per year
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Job Details
- Experience
- 4+ years of experience in solar operations, field service management, or subcontractor oversight 2+ years of experience leading or coaching a distributed team
- Required Skills
- Data AnalysisSalesforceGoogle WorkspaceSlack
Requirements
- A thoughtful leader who knows how to coach and motivate others
- Confident in making team-level decisions and handling escalations
- Organized and proactive in identifying areas for improvement
- Comfortable navigating a fast-paced, remote-first work environment
- Strong communicator who builds trust across teams
- 4+ years of experience in solar operations, field service management, or subcontractor oversight
- 2+ years of experience leading or coaching a distributed team
- Solid understanding of residential solar systems and service workflows
- Comfortable with data analysis and digital tools (e.g., CRMs, service platforms)
- Experience in a startup or high-growth company environment
- Familiarity with platforms like Salesforce, GSuite, Slack, or similar
- State Electrical Contractor License Holder
- NABCEP certification
- Experience scaling field teams or managing national service operations
Responsibilities
- Lead and coach RFSMs to meet performance and quality targets
- Conduct regular 1:1s, team syncs, and feedback sessions to support professional growth
- Act as a primary escalation point for subcontractor and field issues
- Ensure consistent execution of processes, workflows, and service standards
- Lead onboarding and training efforts for new team members
- Collaborate with internal teams to resolve service delays, escalations, or process gaps
- Collaborate with Partner Account Managers (PAM), who oversee high impact FSP Relationship Management, to drive towards strong field performance
- Analyze service data to identify trends and recommend improvements
- Support documentation and process updates for field operations
- Ensure accurate tracking of service quality and subcontractor performance
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