Medical Collections Specialist
S
Skilled Wound CareHealthcare
Location: Manila, Philippines
*THIS IS A REMOTE ROLE *
Full time work from home position, Must be willing to work the graveyard Shift - Will be working US hoursContract
Salary not disclosed
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Job Details
- Required Skills
- Customer serviceMicrosoft OfficeNegotiationAttention to detailTime ManagementMultitasking
Requirements
- Excellent negotiation and collection skills are essential.
- Patience
- Persuasive speaking skills
- Time management skills
- Must work effectively with other employees, patients, insurance companies and other outside parties.
- The ability to communicate clearly and concisely both verbally and in writing is required.
- Provides customer focused service, exceeding expectations of both internal and external customers.
- Proficiency in Microsoft Office applications and others as required.
- Ability to pay attention to detail, prioritize needs, multi-task and manage needs is essential.
Responsibilities
- Completes follow-up on outstanding insurance claims directly with payers.
- Completes incoming correspondence from patients and insurance companies.
- Works through coding or billing issues by working EOB’s to correct the errors in a timely manner.
- Escalate problem accounts to management team of department for assistance and resolution.
- Properly documents the patient account of all steps taken to resolve the balance.
- Bulk mails all manual claims to individual payers daily.
- Works all daily, weekly, and monthly reports as assigned.
- Completes all required monthly in-services and educational training as required.
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