Enablement Manager, Technical and Support
Remote, United StatesFull-TimeManager
Salary163,800 - 235,400 USD per year OTE
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Job Details
- Experience
- 4–7 years
- Required Skills
- LeadershipCommunication SkillsCoaching
Requirements
- 4–7 years in leadership, training, enablement, service operations, or people development roles
- Experience developing individuals and teams through coaching and structured feedback
- Strong facilitation and communication skills
- Experience building processes and systems in fast-moving environments
- Global Travel 25%
- Exposure to customer service, customer experience, or support environments
- Familiarity with adult learning principles or instructional design
- Experience working across multiple countries and cultures
Responsibilities
- Own the full lifecycle of enablement for service teams, including onboarding, everboarding, coaching programs, and certification paths.
- Coach Enablement Leads in facilitation, content delivery, and behavioral coaching techniques.
- Lead in-person workshops, observe training sessions, run (T2T) teach the trainer programs, and support new hire cycles on-site.
- Collaborate with Support, CX, Product Enablement, HR, Workforce Management, and regional site leaders.
- Build the systems, processes, and measurement frameworks that make enablement scalable and repeatable across regions.
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