Fraud Operations Specialist
A
AtlasFintech
US - Remote, Tuesday–Saturday, noon–8pm PST; Wednesday–Sunday, noon–8pm PSTFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 2–4+ years of experience
- Required Skills
- SQLRisk Management
Requirements
- 2–4+ years of experience in fraud operations, risk, or customer operations — ideally in payments, fintech, or financial services.
- Proven ability to manage operational queues, follow structured procedures, and make consistent, high-quality decisions.
- Familiarity with fraud detection tools, KYC/KYB systems, and case management platforms (e.g., Persona, Sardine, LexisNexis).
- Deep attention to detail, strong pattern recognition, and comfort navigating ambiguity.
- Excellent communication skills — clear, precise, and professional.
- Availability to work Wednesday–Sunday, noon–8pm PST.
- A team-first mindset and a passion for protecting both business integrity and member experience.
- SQL knowledge to create queries and dashboards (Metabase) (Nice to have)
- Experience with credit card disputes, regulations (reg Z, reg E) and Visa disputes guidelines (Nice to have)
Responsibilities
- Conduct end-to-end reviews for new member and business onboarding, completing KYC/KYB checks, document verification, and enhanced due diligence.
- Monitor real-time transaction and account activity to identify and respond to potential fraud, abuse, or account takeovers (ATOs).
- Triage and investigate alerts, escalate high-risk activity, and communicate findings efficiently across teams.
- Support member dispute resolution by assembling evidence, coordinating chargebacks, and ensuring consistent documentation and compliance.
- Execute on fraud playbooks and continually refine workflows for accuracy, efficiency, and scalability.
- Partner with product and engineering to flag issues, test improvements, and maximize automation opportunities.
- Maintain a calm, professional demeanor during time-sensitive investigations and high-volume periods.
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