Principal Product Manager, Google Gemini Enterprise for Customer Experience (...
This role is fully remote for candidates who reside outside the 50 mile radius of our San Ramon office. For candidates who reside within 50 miles of our San Ramon location, this role is Hybrid and would require 3 days a week (M, W, TH) in our San Ramon office.Full-TimePrincipal
Salary135,300 - 398,200 USD per year
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Job Details
- Experience
- 8+ years of experience
- Required Skills
- Prompt Engineering
Requirements
- 8+ years of experience in B2B SaaS product management, with significant focus on user experience and AI/ML-powered products
- Bachelor's degree in Computer Science, Engineering, or related technical field; MBA or advanced degree is a strong plus
- Proven track record of successfully launching and scaling Applied AI products from conception through growth
- Exceptional analytical and problem-solving skills, with demonstrated ability to make data-driven decisions in ambiguous situations
- Strong business acumen with experience in product positioning, pricing, and go-to-market strategy
- Outstanding communication skills, able to influence senior stakeholders and translate complex technical concepts for diverse audiences
- Experience leading through influence in matrixed, global organizations with distributed teams
- Track record of managing beta programs, running experiments (A/B testing), and leveraging customer feedback to drive product iterations
- Deep domain expertise in Applied AI and autonomous agents, contact center quality assurance, or customer experience tech stacks
- Experience with forward deployment models, working directly with customers during implementation, onboarding, and optimization phases to drive adoption and value realization
Responsibilities
- Define and drive the end-to-end product vision and strategy for Five9's integration with Google GECX aligning with company objectives and market opportunities
- Own the product roadmap, balancing innovation with customer needs, competitive positioning, and technical feasibility
- Serve as the internal and external thought leader on Five9-Google GECX integration, representing Five9 at industry events and with key customers
- Conduct deep competitive and market analysis, identifying emerging trends in CX and autonomous agents
- Define detailed product requirements for the integration with Google GECX effort across Five9’s core apps, UX, data reporting and various digital channels
- Lead cross-functional teams across engineering, design, data science, and GTM to translate strategy into innovative AI agent capabilities
- Design and oversee the integration with Google’s AI agents that perform sophisticated customer experiences tasks including multi-step actions autonomously across every consumer touchpoint.
- Balance high-level strategic thinking with tactical execution, diving deep into technical details when needed
- Partner closely and effectively with Google R&D and GTM teams on this strategic partnership
- Develop compelling product positioning, packaging, and pricing strategies that highlight Five9's differentiated CX capabilities via Google GECX
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