Principal Product Manager, Google Gemini Enterprise for Customer Experience (...
F
Five9Cloud contact center
Location: United States (Remote) ... This role is fully remote for candidates who reside outside the 50 mile radius of our San Ramon office.Full-TimePrincipal
Salary135,300 - 398,200 USD per year
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Job Details
- Experience
- 8+ years of experience
- Required Skills
- Communication SkillsAnalytical SkillsProblem-solving skillsA/B testingPrompt Engineering
Requirements
- 8+ years of experience in B2B SaaS product management, with significant focus on user experience and AI/ML-powered products.
- Bachelor's degree in Computer Science, Engineering, or related technical field; MBA or advanced degree is a strong plus.
- Proven track record of successfully launching and scaling Applied AI products from conception through growth.
- Exceptional analytical and problem-solving skills, with demonstrated ability to make data-driven decisions.
- Strong business acumen with experience in product positioning, pricing, and go-to-market strategy.
- Outstanding communication skills, able to influence senior stakeholders and translate complex technical concepts.
- Experience leading through influence in matrixed, global organizations with distributed teams.
- Track record of managing beta programs, running experiments (A/B testing), and leveraging customer feedback.
- Deep domain expertise in Applied AI and autonomous agents, contact center quality assurance, or customer experience tech stacks (Preferred).
- Experience with forward deployment models, working directly with customers during implementation, onboarding, and optimization phases (Preferred).
- Strong understanding of contact center operations, quality frameworks (COPC, Six Sigma, Lean), and performance management best practices (Preferred).
- Technical proficiency with LLM applications, prompt engineering, RAG architectures, and agentic design patterns (ReAct, Chain-of-Thought, tool use, multi-agent orchestration) (Preferred).
- Experience with AI agent orchestration frameworks and platforms (Preferred).
- Background working in fast-paced, high-growth SaaS companies serving enterprise customers (Preferred).
- Previous experience managing products in global, distributed teams across multiple time zones (Preferred).
Responsibilities
- Define and drive the end-to-end product vision and strategy for Five9's integration with Google GECX.
- Own the product roadmap, balancing innovation with customer needs, competitive positioning, and technical feasibility.
- Serve as the internal and external thought leader on Five9-Google GECX integration.
- Conduct deep competitive and market analysis, identifying emerging trends in CX and autonomous agents.
- Define detailed product requirements for the integration with Google GECX.
- Lead cross-functional teams across engineering, design, data science, and GTM to translate strategy into innovative AI agent capabilities.
- Design and oversee the integration with Google’s AI agents for sophisticated customer experiences.
- Partner closely and effectively with Google R&D and GTM teams on this strategic partnership.
- Develop compelling product positioning, packaging, and pricing strategies.
- Lead beta programs and customer pilots, managing feedback loops and iterating rapidly.
- Mentor product managers and associate product managers, elevating the team's capabilities.
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