Principal Product Manager - Customer Experience and AI
New
C
Constant ContactSaaS
Remote, US and Remote, Ontario, CanadaFull-TimePrincipal
Salary159500 - 191000 USD per year
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Job Details
- Experience
- 8+ years
- Required Skills
- Artificial IntelligenceProduct ManagementSaaSPrompt Engineering
Requirements
- 8+ years of Product Management experience in SaaS (ideally SMB)
- Track record of leading complex, high-ambiguity product areas
- Understand how to deploy LLMs in production environments
- Sharp eye for how AI should—and shouldn't—interact with a user
- Ability to communicate technical constraints to engineers
- Ability to pitch a 12-month vision to the C-suite
- Metrics-driven approach to hit aggressive targets
- Customer-Obsessed, genuinely caring about the success of small businesses
- Collaborative leader, leading by influence
Responsibilities
- Drive customer happiness through showing customer value
- Drive measurable customer outcomes against retention metrics including Net Revenue Retention, product engagement, and NPS
- Make AI feel like magic, not a gimmick, by embedding it thoughtfully into the product experience
- Bring AI into how we build, not just what we build, by championing AI-assisted product development practices
- Collaborate across the org with engineering, design, marketing, and customer success / support to ship work that solves problems
- Coach and elevate others, mentoring PMs and cross-functional partners
- Communicate with clarity and conviction, presenting strategies and tradeoffs to executives
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