Client Engagement Specialist - Trading Experience
Brazil, Argentina, Chile, Costa Rica, El Salvador, Malaysia, Mexico, Panama, Philippines, Uruguay, Thailand, Viet NamContractMiddle
Salary not disclosed
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Job Details
- Languages
- English, French, German, Spanish
- Required Skills
- RESTful APIsGoogle Sheets
Requirements
- Fluent in English
- Knowledge and experience using our Kraken Pro platform
- Knowledge of trading, charting, understanding of leveraged trading (Future/Margin or preferably both)
- Client support experience
- Good math skills
- Fast learner, able to adapt to change - our products are always changing
- Available to work evenings and weekends
- Experience with other trading platforms like Coinbase, Binance, OKEX etc or futures trading platforms (Bitmex, Bybit, Deribit etc)
- Experience with Google Sheets and Google Script
- Experience with our or other similar platforms API
- Speaks French, German and/or Spanish (in addition to English)
- Other data analytic skills/experience
Responsibilities
- Answer clients’ trading/futures/consumer/Kraken desktop/Crypto DW questions via text and live support channels (Zendesk/Email/possibly Telegram).
- Diagnose and resolve clients’ trading/futures/Kraken desktop/Crypto DW issues.
- Provide testing and feedback for new trading features before they are released to clients.
- Assist in the management of our Consumer/Trading/Futures/Kraken Desktop support team (QA for other specialists, possibly improving training materials, updating confluence articles etc.).
- Providing calculation breakdowns for clients questions regarding fees, margin levels, P/L explanations etc.
- Potentially monitor trading activity looking for fraudulent actions or trade out attacks.
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