Billing Specialist
Philippines, UK shift (3:00 PM – 12:00 AM Philippine Standard Time)Full-TimeJunior
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- A minimum of two years
- Required Skills
- OracleSalesforceSAPMicrosoft ExcelAttention to detailTime ManagementMultitaskingChange ManagementGoogle SheetsGoogle WorkspaceNetSuite
Requirements
- A minimum of two years of global billing experience utilizing NetSuite or an equivalent Enterprise Resource Planning (ERP) system (e.g., Oracle, SAP).
- Demonstrated ability to effectively multitask, prioritize tasks, and manage time efficiently.
- Previous professional experience working in a fully remote capacity.
- Exceptional attention to detail.
- Proven capacity to work autonomously and demonstrate independence.
- Possession of professional and approachable interpersonal skills.
- Proficiency in utilizing Excel or Google Sheets.
- Adaptability and aptitude for change management.
- Demonstrated initiative and a proactive self-starter approach.
- High level of self-motivation and commitment.
- Ability to thrive in a high-paced, rapidly evolving environment.
- Experience meeting month-end deliverables and managing associated pressures.
- Excellent communication skills, both verbal and written, in English.
- Availability to work the UK shift (3:00 PM – 12:00 AM Philippine Standard Time).
Responsibilities
- Generate and meticulously review invoices to ensure accuracy, completeness, and adherence to established company policies.
- Address system exceptions promptly to identify and resolve complex billing queries, engaging proactively with internal stakeholders to deliver effective solutions.
- Monitor unbilled orders, track individual performance metrics, and identify and formally report on any emerging issues.
- Collaborate closely with the Orders and Sales departments to facilitate seamless sales order corrections and the timely creation of credit memos.
- Partner with the Tax Department on global tax inquiries and compliance requirements to ensure the integrity of all financial transactions.
- Manage the service ticket queue and strictly adhere to departmental Service Level Agreements (SLAs) to resolve billing tickets within the agreed-upon timescales.
- Ensure rigorous compliance with all documented processes and confirm that appropriate Delegation of Authority (DOA) approvals are consistently obtained.
- Take ownership of a personal development plan and provide a comprehensive quarterly reflection on progress achieved.
- Provide support for ad hoc project work as necessitated by business requirements.
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