Privacy Response Analyst II (TFTE)
Inactive
D
DiscordGaming
Remote (U.S.)TemporarySenior
This job is no longer active. We keep the page for reference, but the employer may not accept new applications.
Salary116,000 - 130,500 USD per year
Job Details
- Experience
- 1.5+ years of experience
- Required Skills
- Written communication
Requirements
- 1.5+ years of experience in trust and safety, legal response, privacy operations, or a similar high-volume case-handling role.
- Strong ability to follow established playbooks and apply consistent judgment across a high volume of similar requests.
- Clear, concise written communication — your escalations should give the person receiving them exactly what they need, no more.
- Comfort working independently on well-defined workflows while knowing when to flag something that needs a second set of eyes.
- Strong attention to detail and written communication skills.
- Strong ability to handle sensitive user data and complaints in a professional and discreet manner.
Responsibilities
- Handle privacy complaints submitted by users, working from established intake and response workflows.
- Support investigations into user claims by gathering relevant account information, summarizing findings, and preparing documentation for escalation to senior team members or outside counsel.
- Serve as the escalation point for BPO contractors handling initial queue triage, reviewing flagged items and determining next steps.
- Assist in preparing supporting materials for regulatory inquiries and responses to data protection authorities.
- Maintain queue tracking and case documentation so the broader team has clear visibility into status and volume.
- Flag patterns or emerging issues to the Senior Privacy Analyst for review.